- Store Policies
Our Warranty and Return Policy
Please refer to detailed product introduction. Our brief return policy is as the following:
- Weekend order and Holiday order are shipped on next business day.
- Shipping charges are non-refundable.
- DOA/Defective products are allowed for return for replacement or credit.
- All non-defective returns for credit are subject to 15% restocking fee.
- All returns must be within 30 days of the invoice date. Thereafter, all sales are final.
- All returns must be in original factory cartons with all original packing materials.
- All miscellaneous materials such as manuals, accessories and cables must be included or you will be billed for the missing parts accordingly.
- Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
- Return authorization must be received within 7 business days from the date of the RMA or the return will be refused.
- All products are sold with their respective manufacturer's warranty.
- All replacement items will be shipped after we have received and processed your defective return. A new tracking number will be sent to you on the replacement item when it ships.
- All credits will be made back to the original payment method.
- We will not be held responsible for you ordering the wrong product(s) all refusals will be credited minus the freight charges.
- If a package arrives damaged, it is best if you refuse the package. If you sign for and keep the package, please make sure you notate the damage when you sign for it so that we may file a claim with the carrier in the event that the actual product you ordered was also damaged.
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- How to return an item?
First, please read above warranty and return policy carefully to make sure you are qualified to return an item for repairing or credit. Then send your email to request the RMA number at firstname.lastname@example.org. We will issue and email you RMA number together with return instructions within 1 or 2 business day after we get your request. With that number clearly written on your package box, you can ship your item back to us. Please include the following information, when you request RMA number:
Your Name (used to place the order):
Your Email address:
Your Phone number:
Your device model:
Your request: (Replace or Refund)